What Should You Expect?

WHAT PARENTS & CARETAKERS SHOULD EXPECT
Our goal is to provide a place of belonging for your children which is fun, interactive, social, and provides opportunities to grow in faith. We are a Christian ministry, however we want to be clear that we do not deny volunteers the opportunity to serve with us even though he or she may not share our faith. Along with ministering to our all-stars and families, our mission is also focused on sharing God’s love to our volunteers and giving them an opportunity to grow spiritually. We believe the responsibility of sharing God’s love is that of the leadership team and through the program itself, as we do not place this responsibility on our volunteers. The volunteer’s role is simply to help facilitate a fun experience throughout the night for the all-star by participating in the various activities and ensuring the safety of their assigned all-star.

We understand, as parents and caretakers, you may have special requests for the type of volunteer matched with your all-star. We ask that you note this request in the space provided at the time you register for the event. We will do our absolute best to accommodate the request noted on the registration form. We do ask that you will partner with us in helping to facilitate your request once you arrive to check in your all-star.

We are committed in every aspect to providing a safe environment for our all-stars. We have security and medical professionals onsite at each All-Stars Club. They are trained to ensure our all-stars are not left alone nor leave the premises as well as provide minor medical care if needed. They, along with our leadership team ensure our volunteers adhere to our Code of Conduct policy throughout each event. We run background checks on volunteers where we feel it is necessary. All-Stars are given a name tag at the beginning of the event which includes his/her name, emergency contact info, any special instructions listed by the parent/caretaker, along with any food allergies that was provided at time of registration. This information is noted by our volunteers to ensure a quick response should an emergency arise.

Additionally, our volunteers are required to watch an orientation video and participate in an onsite orientation prior to serving our all-stars. The orientation is focused on 5 rules our volunteers are required to follow:

• Rule 1 – Never leave your buddy alone
• Rule 2 – Never be alone with your buddy
• Rule 3 – Get to know your buddy
• Rule 4 – Identify Care Team & Safety volunteers who are onsite
• Rule 5 – Remain flexible, listen and adapt to the needs of your all-star

Parents & caregivers should also understand the All-Stars Club is not a day program. We are volunteer-based and do not have an expert on hand for each all-star. Our mission is to provide a fun environment for our all-stars while parents/caregivers can have some time to themselves. Because we are a free service, we do not have the resources to make any major accommodations for any particular all-star. We will do our best to make each all-star’s experience unforgettable and cater to individual needs, but there are certain behaviors and conditions we unfortunately do not have the resources to facilitate towards. If a parent or caregiver has questions regarding his/her child’s condition or behavior we are happy to set up a call or meeting prior to the event. Please contact info@allstarsclub.org.